Privacy Policy

1. Data Controller & Overview

For the purposes of applicable UK data protection legislation, Beonbet acts as the Data Controller responsible for your personal data.

By accessing and using our services, you acknowledge the processing practices described in this document. We reserve the right to revise or update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Modifications take effect upon publication, and significant updates will be notified via our platform or email.

2. Personal Information We Collect

"Personal Data" refers to any information relating to an identified or identifiable natural person. We process data under established legal bases (e.g., performance of a contract, legal obligation, legitimate interests, or consent).

Information Provided Directly by You:

• Identity Data: Full name, title, and date of birth.
• Contact Data: Email address, billing address, residential address, and telephone number.
• Financial & Transaction Data: Payment details, deposit/withdrawal logs, betting history, and source of funds documentation.
• Profile & Interaction Data: Username, preferences, survey responses, and customer support communications.

Technical Data (Log Files):

When you access our platform, our servers automatically process operational data, including:

• IP address, device ID, and location data
• Date, time, and duration of access
• Pages visited, clickstream data, and browser type/version
• System crash reports and language settings

3. How We Collect Your Data

We obtain personal information through the following methods:

• Direct Interactions: Information submitted during registration, account verification, transactions, or communications.
• Automated Technologies: Cookies, server logs, and tracking mechanisms during site navigation.
• Third Parties & Public Sources: Credit reference agencies, fraud-prevention databases, payment processors, and licensed identity-verification providers.

All third-party processors operating on our behalf are bound by data processing agreements ensuring strict compliance with UK data protection standards.

4. How We Use Your Information & Lawful Bases

We process your data strictly in accordance with UK privacy laws:

5. Disclosures & Data Sharing

We do not sell your personal data. Disclosures to external parties occur under strict conditions and only when necessary:

1. Regulatory & Legal Authorities: Complying with law enforcement, court orders, or statutory regulatory bodies in the UK or relevant operational jurisdictions.
2. Payment & Technical Partners: Authorized payment gateways, identity verification providers, and software developers operating under processing agreements.
3. Fraud Prevention & Integrity: In cases of suspected fraud, bonus abuse, money laundering, or match-fixing, data may be shared with credit reference agencies, financial institutions, and relevant sport/gaming governing bodies.
4. Responsible Gambling Research: Anonymized data may be shared with academic or research institutions to support responsible gambling initiatives.

6. Your Rights Under UK GDPR

Under the UK GDPR, you hold specific statutory rights regarding your personal data:

• Right of Access (Subject Access Request): Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data where no overriding legal or contractual requirement compels us to retain it.
• Right to Restrict or Object to Processing: Object to direct marketing or restrict processing based on legitimate interests.
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing relies on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact our Data Protection Officer / Customer Service team.

7. International Data Transfers

As our technical infrastructure or service providers may operate globally, your data may be transferred to and stored in destinations outside the United Kingdom.

Whenever we transfer personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transferring data to countries deemed to provide an adequate level of protection by UK authorities.
• Using specific standard contractual clauses approved for use in the UK (such as the UK International Data Transfer Agreement / Addendum) that give personal data the same protection it has in the UK.

8. Cookie Policy

We use cookies and similar tracking tools to recognize your browser, remember preferences, and evaluate site traffic.

Categories of Cookies Used:

• Essential / Strictly Necessary Cookies: Required for basic site operation, account authentication, and secure checkout.
• Performance & Analytical Cookies: Help us understand visitor usage and improve platform navigation.
• Functionality Cookies: Store custom settings such as language or region preferences.
• Targeting / Advertising Cookies: Deliver relevant promotional campaigns where consented.

You can manage or disable cookies at any time using your browser settings. However, disabling essential cookies may impact platform functionality.

9. Data Security & Storage

We maintain appropriate organizational and technical safeguards to protect your personal information against accidental loss, unauthorized access, alteration, or disclosure:

• Encryption: Data transmission is secured using standard SSL/TLS encryption protocols.
• Access Controls: Strict role-based access restricts data access to authorized personnel and processors only.
• Network Firewalls: Secure server storage protected by active firewall defenses.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, accounting, or reporting requirements. Standard retention periods for transaction and identity verification records are typically maintained in accordance with statutory anti-money laundering regulations.

11. Protection of Minors

Our services are strictly prohibited to persons under 18 years of age (or the legal age for gambling in your jurisdiction). We perform active electronic age-verification checks. If an account is found to belong to a minor, it will be terminated immediately, and all associated data purged, subject to regulatory retention mandates.

12. External Links & Third-Party Sites

Our platform may contain links to independent third-party websites or services. We are not responsible for the privacy practices, technical functionality, or content of external sites. We encourage you to read the privacy notice of every website you visit.

13. Complaints & Regulatory Body

If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue.

If you remain dissatisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority for data protection issues:

• Information Commissioner’s Office (ICO)
• Helpline: 0303 123 1113